EPIS Services Ltd, a leading security company whose head office is based in South Yorkshire, also has offices in the Midlands and North East. A specialist supplier of Closed Circuit Television (CCTV) Security Systems and manned guarding services, it embraces technology to drive a more competitive edge.

In an ever more competitive market place, where meeting customer demands is no longer sufficient, EPIS looked for a solution that would give them a competitive edge by not only meeting, but proactively exceeding customer expectations.

How could they differentiate their services, save money, save time, and ultimately improve the service they provide to their customers?

Through a partnership with bconnected EPIS embraced Itrac, a leading edge intelligent tracking system. This not only provides answers to their questions but also gives them the vital competitive edge they were seeking.

Real time proactive centralised site management and guard tracking ensured that EPIS not only knew where their guards were and that they were safe. It also provided a guaranteed level of service to the client via computerized log in sheets and provided an accurate validation of service.

Furthermore, Itrac software provided real time attendance information for admin staff, eliminating the frustration and time spent needlessly checking and cross referencing time sheets. A unique 4 digit code authenticates the identity of the guard, site location, time and date of log in/out and number of hours worked. Happier guards resulted as manual time sheets are eliminated, and as they feel safe in the knowledge that should they be late or miss a log in, the system alerts EPIS via sms text. This enables immediate investigation to ensure the safety of the guard and ultimately the customers’ assets.

UK Operations Manager, Paul Stephenson said “the real time management information provided by Itrac has not only saved us time, but has helped us deploy resources more effectively, allowing us to focus on what really matters – our customers. Since deploying the Itrac system we have seen a 32% improvement in our customer service figures.”

bconnected’s Managing Director Darren Marsh said "We are delighted with the positive response from EPIS towards ITRAC. As a company we have invested heavily, not only in innovation but also in market research, to ensure our products offer our clients what they need to deliver first class customer service to their end users. Itrac allows us to do this."

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